Terms & conditions

These terms apply to every quote, agreement, and piece of work between Cove Innovation — a one-person studio run by Rico Daniel Oost (KvK 42084868, VAT NL005483558B02), based inWieringerwerf, Noord-Holland — and you, the client, unless we've agreed something else in writing.

1. Scope

These terms apply to all quotes, agreements, and work between us. Where a written project agreement says something different, that specific arrangement takes precedence over these terms. Your own purchasing or general terms do not apply.

2. Quotes & agreements

Quotes are free and valid for 30 days unless stated otherwise. An agreement is formed when you approve a quote in writing (email is fine) or when I start work at your request. A quote is based on the information available at the time; if the project turns out materially different, I'll re-quote before continuing.

3. Prices & payment

All prices are in euros and exclude VAT (BTW) unless stated otherwise. For project work I invoice 50% before I start and the remaining 50% on delivery. Ongoing or hourly work is invoiced periodically, usually monthly. Invoices are due within 14 days. If an invoice isn't paid on time, I may pause work, and statutory commercial interest and reasonable collection costs may be charged.

4. Your cooperation

Good work needs your input. You agree to provide the content, access, feedback, and decisions I need — on time and complete. If I'm waiting on you, timelines shift accordingly, and any extra work that delay causes may be billed.

5. Timelines & delivery

Any timeline I give is a careful estimate, not a hard deadline, unless we've explicitly agreed one in writing. I'll tell you promptly if anything threatens the planning. Delays caused by you, by third parties, or by force majeure extend the timeline reasonably.

6. Scope, revisions & extra work

Every quote describes what's included, and reasonable revisions within that scope are part of the work. Anything beyond it — new features, extra revision rounds, a change of direction — is extra work. I'll flag it and agree the price (or bill it at my then-current hourly rate) before doing it.

7. Intellectual property

You receive full rights to the final deliverables once you have paid in full; until then, all rights stay with me. Third-party and open-source components (fonts, libraries, plugins, stock assets) keep their own licenses, which you are responsible for complying with. Unless we agree otherwise, I may show the delivered work in my portfolio and name you as a client — but I will never disclose anything we've marked confidential.

8. Confidentiality

We each keep the other's non-public information confidential and use it only for the project. I'm glad to sign a reasonable NDA. This obligation continues after our agreement ends.

9. Warranty & support

For 30 days after delivery I'll fix defects in what I built at no charge — meaning it doesn't work as agreed. This does not cover changes you request, problems caused by edits made by others, third-party outages, or new requirements. Ongoing maintenance and support can be arranged separately.

10. Liability

I do my work carefully, but my total liability for a project is limited to the amount you paid for that project (for ongoing work, the amount invoiced in the three months before the issue arose). I am not liable for indirect or consequential loss, such as lost revenue, data, or profit. Nothing here limits liability that cannot be limited by law, such as intent or gross negligence. I am not liable for failures caused by force majeure.

11. Termination

Either of us can end the agreement in writing. If you end it partway, the work done and costs committed up to that point are payable. I may suspend or end the agreement if invoices remain unpaid or if continuing is no longer reasonably possible.

12. Complaints

If something isn't right, tell me within 14 days of noticing it so I can put it right. Raising a complaint doesn't suspend your payment obligations, but I'll always work with you to resolve it fairly.

13. Governing law & disputes

Dutch law applies to our agreement and to these terms. If we can't resolve a dispute together, it will be submitted to the competent court in the district of Noord-Holland (Rechtbank Noord-Holland).

Questions about these terms? Email hallo@coveinnovation.com.